Billing & Insurance
Billing and insurance information on this page covers outpatient and inpatient services for all UF Health patients at any of our Northeast Florida area practices, including UF Health Jacksonville and UF Health North, as well as our UF Health Emergency & Urgent Care Centers.
Hospitalization coverage is a contract between the patient and the patient's insurance company. UF Health Jacksonville and University of Florida Jacksonville Physicians, Inc. accepts most insurance plans and will make every effort to expedite a claim. If you have acceptable hospitalization insurance at the time of your admission, a cash deposit will not be necessary. You may, however, be asked to pay a deductible, co-insurance or co-payment, depending upon your insurance plan.
If your insurance is not sufficient, you may be asked to make a deposit to UF Health Jacksonville before you are admitted. The amount of the deposit will depend upon your diagnosis and expected length of stay. Charges for any and all services are payable with cash, check or credit card. Visa, MasterCard and American Express are accepted.
Services may be provided in the hospital by the facility as well as by other health care practitioners who may separately bill the patient. Health care practitioners who provide services in the hospital may or may not participate with the same health insurers or health maintenance organizations as the hospital. Prospective patients should contact the health care practitioner who will provide services in the hospital to determine which health insurers and health maintenance organizations the practitioner participates in as a network provider or preferred provider.
If you are uninsured or receiving services not covered by your insurance, you may qualify for financial assistance.
Billing Questions
If you have questions regarding your bill, please call 904-633-4200. You can also send a message to a customer service representative by using our MyUFHealth patient portal.
For additional information regarding insurance plans and managed care, please call 904-244-9046.
Accepted Insurance Plans
UF Health Jacksonville and University of Florida Jacksonville Physicians Inc. are contracted with the following managed care plans. This list is not a guarantee of network participation with any payor. Benefit plan, referral and authorization requirements should be verified with the patient's health plan prior to scheduling an appointment.
Commercial Plans
- Aetna – HMO / PPO / EPO / POS / ASA – Aetna Signature Administrators
- Archbold Medical Center
- AvMed Health Plan – HMO / POS / EPN
- BC/BS aka Florida Blue Health Options / Blue Care HMO
- BC/BS aka Florida Blue Blue Options/ Network Blue PPO
- BC/BS aka Florida Blue PPC / PPO Blue Choice
- BC/BS aka Florida Blue Traditional PHS / PPS
- BC/BS Blue Card (Out of State)
- BC/BS aka Florida Blue Health Options Marketplace Exchange My Blue HMO
- BC/BS aka Florida Blue Marketplace Exchange Blue Select
- BC/BS aka Florida Blue Marketplace Exchange Blue Options
- BC/BS aka Florida Blue Marketplace Exchange Blue Care
- Capital Health Plan – HMO
- Cigna – HMO / Network / EPO / PPO / POS / Open Access
- City of Jacksonville (COJ) UF Health Direct Care Network
- Evolutions Healthcare Systems, Inc. – PPO
- First Health (A Coventry Company) – PPO
- Florida Health Alliance – PPO
- Florida Hospital Healthcare Systems, Inc. – HMO
- Fringe Benefits Coordinators, Inc. – PPO
- Health First Health Plan – HMO / POS (Tertiary Out of Area Services)
- Humana – HMO / PPO / EPO / POS / Indemnity
- Molina Healthcare Marketplace Exchange Plans
- Multiplan / PHCS – PPO
- NovaNet, Inc. – PPO
- United Healthcare of Florida – HMO / PPO / EPO / POS / Indemnity / Navigate / Core
- United Healthcare of Florida – Marketplace Exchange – Compass
- Volusia Health Network – PPO / EPO
Government / Military
- TRICARE Prime / Extra / Standard / Reserve Plans
- TRICARE For Life
- VA / TriWest - VA Patient-Centered Community Care PC3 and Veterans Choice Program
Healthy Kids
Medicare Advantage
- Aetna Medicare HMO / PPO
- BC/BS aka Florida Blue Health Options / Blue Care – Medicare HMO
- BC/BS aka Florida Blue Blue Medicare PPO
- Devoted Health (Effective January 1, 2021)
- Health First Health Plan – Medicare HMO (Tertiary Out of Area Services)
- Humana Medicare PPO
- Positive Healthcare Partners Medicare HMO
- United Healthcare
- Wellcare of Florida Medicare HMO / POS / PPO
Medicaid MMA
- Florida Community Care Medicaid MMA LTC Plus
- Humana Medicaid HMO MMA
- Florida Medicaid MMA
- Molina Healthcare Medicaid MMA
- Simply / Clear Health Alliance Medicaid MMA
- Sunshine Health Medicaid HMO MMA
- United Healthcare Community Plan Medicaid HMO MMA
Other Plans
Workers Compensation
- Choice Medical Management
- CorVel Healthcare
- Health First Corp Partners
- Prime Health Services
- Rockport Health Group
Behavioral Health
- Aetna Behavioral Health
- BC/BS Florida Blue – Blue Options / Network Blue / PPC / PPO (Blue Choice) / Blue Medicare
- Cigna Behavioral Health
- Humana Behavioral Health (Commercial Members Only)
- MHNet
- United Healthcare Behavioral Health (UBH)
- Wellcare Of Florida
For additional information regarding insurance plans and managed care, please call 904-244-9046.
